Deliver 24/7 automated assistance powered by RAG and intelligent workflows. Seamlessly transition to human agents when your customers need the human touch. Built for UK businesses by IMSupporting.
Customers expect instant responses. Our hybrid platform addresses modern support demands without sacrificing the white-glove service humans provide.
Stop relying on basic keyword bots. Our AI maps to your knowledge base using Retrieval-Augmented Generation (RAG) to provide accurate, context-aware answers.
The AI knows its limits. Intelligent workflow routing passes complex or sensitive queries directly to the right department or live agent instantly.
Automate up to 80% of routine enquiries. Let your team focus on high-value conversations and complex troubleshooting while the AI handles the repetitive tasks.
Set custom rules to triage chats. Have the AI handle out-of-hours, while routing specific keywords to dedicated sales or support queues when agents are online.
Group agents securely. Ensure billing queries go to finance, and technical issues go to IT, improving first-contact resolution dramatically.
Don't wait for the customer to ask. Trigger chats based on time-on-page, cart value, or exit-intent perfectly timed to boost conversions.
Break down borders. Our AI and live agents can converse automatically in dozens of languages in real-time without external tools.
Launch an intelligent hybrid support desk in minutes.
Fill out the sign-up form above. You'll instantly receive access to the IMSupporting dashboard to configure your domain and preferences.
Upload your FAQs, PDFs, and website links. The RAG model securely studies your data to handle customer questions exactly how you prefer.
Paste the simple JavaScript snippet into your website's header or footer. Your new chat widget goes live instantly.
Our AI leverages advanced Retrieval-Augmented Generation (RAG) to reference your specific document library, accurately answering queries. Tricky or sensitive issues are seamlessly escalated to human agents without dropping the chat session.
Yes, installation takes minutes. You simply embed a lightweight JavaScript snippet across your site (compatible with WordPress, Shopify, Magento, and custom builds), and your AI assistant is ready.
We offer scalable plans starting from the SOLO plan at £49.99 per month, up to Business at £1499 per month for heavy usage, with Bespoke packages available. No hidden fees.
Absolutely. You can configure the AI to request emails or phone numbers before or during the chat, ensuring you capture valuable leads even when offline.
Join thousands of businesses streamlining customer service with our hybrid AI platform.
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